UEVEN IT Services  
 

Support Services

You depend on your computer for a lot of things,
from storing pictures and family videos to doing your taxes or managing your business. We know your machine holds a lot of precious and critical information. What happens when one day you find yourself in a technological crisis, with a bright blue screen or a frozen system?
Whether you need a virus removed from your PC or help recovering from a system crash, contact us to do it right the first time. UEVEN offers affordable IT services to keep your business running smoothly while staying within a budget. With our flexible support schedule, you can trust that UEVEN will be there when you need us.

Our Management Packages
Our Management Packages are designed to address your ongoing IT management and support needs. This service provides regularly-scheduled maintenance of systems and networks. When proactively monitored and managed, you will reduce the exposure to many common problems that IT environments experience. Many of the problems are due to neglect or the security issues inherent from using the Internet. Management packages are about more than just fixing the problems, they’re about designing a solution that best fits your needs. Management packages are also about providing on-going support and training to reduce the problems.

One important factor in our management packages is that we consult for you. We don’t dictate to you how to run your company IT. We advise you on IT operations like we are part of your staff, presenting the information to you in a clear and intelligent manner. We provide you with the tools you need to make an informed decision about your IT policies.

Phone Support Remote Support OnSite Support
Client on a technical phone support call UEVEN Services remote support for clients UEVEN Services On-site Support
  • Install antivirus and antispyware software with current definitions and application updates
  • Remove viruses, spyware, malware, root kits, unwanted programs and trial ware
  • Enable basic security functions including, anti phishing and pop-up blocking activation
  • Test operating system for proper functionality
  • Perform operating system critical updates
  • Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation
  • Test and verify PC hardware and software functionality
  • Provide you with an estimated cost for hardware repair(s) or upgrade(s) needed to provide a complete solution
  • Create a backup restore CD
  • Configure internet access, including ISP (internet service provider)
  • Install and configure networking adapter on computers/devices
  • Set up, configure and secure your router; safeguarding your personal information and securing your broadband signal from use by others
  • Enable devices to share the internet, files, printers and other media (i.e. photos, videos, music, etc.)
  • Organize wires and cables with your cable ties (ties not included)
  • Install new software application (software not included)
  • Install peripheral or external device (device not included)
  • Connect one existing and active email account to a computer or mobile phone
  • Physically set up one PC computer system, including the computer plus monitor, keyboard, mouse and speakers